OPTIONAL INSURANCE
Boutique Hire Au - Terms & Conditions
Boutique Hire AU offers optional insurance to protect clients from unexpected minor accidental damage during the hire period. Insurance is optional and costs $15.00, payable in addition to your hire fee.
Without insurance, clients may be held liable for the full cost of repairs, cleaning, or loss of hire in accordance with our Terms & Conditions.
What Optional Insurance Covers
Optional insurance covers minor, accidental damage that occurs during the hire period and does not prevent the garment from being re-hired.
Covered damage may include:
Minor material splits or loose stitching
Small holes
Broken or loose straps
Loose or missing buttons or embellishments
Removable stains (as assessed by a professional dry cleaner)
All damage is assessed upon return of the garment. Insurance covers repair costs up to $100 per garment.
What Insurance Does NOT Cover
Optional insurance does not cover:
Damage caused by force, misuse, or incorrect handling
Broken zips
Damage resulting from incorrect sizing
Damage that renders the garment unwearable or unable to be re-hired
Permanent stains or irreparable damage
Loss or theft of the garment
If a garment is deemed beyond repair, the full recommended retail price may be charged in accordance with our Terms & Conditions, regardless of whether insurance was purchased.
Important Conditions
Optional insurance must be selected at the time of booking and cannot be added after collection or dispatch.
Insurance applies only to the garment hired and only for the booked hire period.
All garments must still be returned on time and in accordance with hire terms.
If insurance is not purchased and a garment is returned damaged, the client may be liable for:
Repair or mending fees
Dry cleaning or stain treatment costs
Missed hire bookings due to repair delays
If Damage Occurs
If damage occurs during your hire period, please:
Contact Boutique Hire AU as soon as possible
Provide clear photos and a brief description of the issue
The garment must still be returned as scheduled. Once returned, Boutique Hire AU will assess the damage and apply insurance coverage if applicable.
All decisions regarding repairability and re-hire suitability are made by Boutique Hire AU, in consultation with professional seamstresses or dry cleaners where required. These decisions are final.
Zip Care Disclaimer
Zips are delicate and can be damaged if forced or mishandled. Broken zips are not covered under optional insurance. Clients are responsible for gentle handling and proper use of zips during the hire period.
A Note to Our Clients
At Boutique Hire AU, we understand that accidents can happen. Our optional insurance is designed to give peace of mind for minor, accidental issues, while also ensuring our garments are cared for and maintained to a high standard for all clients.